Frequently Asked Questions
Answers to common inquiries about our design services and process
What services does Velionra offer?
Velionra provides branding, website design, user experience (UX) design, graphic design, and digital prototyping tailored to clients' needs in Ottawa and beyond.
How long does a typical project take?
Project duration varies based on scope. A branding package usually takes 4–6 weeks, while a full website design may require 8–12 weeks from kickoff to delivery.
What is your design process?
Our process includes discovery, concept development, design iterations, prototype testing, and final delivery, ensuring each phase aligns with client objectives.
Can I see examples of your previous work?
Yes, explore our portfolio at velionra.com/portfolio to view case studies showcasing branding, web design, and user interface projects.
How do we start working together?
Begin by reaching out via our contact form or calling +14169610968. We'll schedule an initial consultation to discuss project details and goals.
Do you offer remote consultations?
We offer both in-person meetings at our Ottawa studio and remote video consultations to accommodate clients across Canada.
What information do you need to begin?
Basic project details, target audience insights, brand guidelines (if available), and any reference materials help us create a tailored proposal.
How are project costs determined?
Costs are based on project scope, complexity, and deliverables. We provide a detailed proposal with milestones and associated fees.
What tools do you use for design?
We utilize industry-standard tools including Figma, Adobe Creative Suite, Sketch, and Webflow for rapid prototyping and high-fidelity designs.
Can you update our existing website?
Yes, we offer redesign and refresh services for existing websites to improve visual appeal, performance, and user engagement.
How do you ensure revisions meet expectations?
We schedule regular review sessions and incorporate client feedback at each stage, ensuring the final design aligns with your vision.
What happens after project completion?
We provide deliverables in agreed formats, offer documentation, and guide you through content management or handoff to your development team.
Do you provide training for managing designs?
We offer optional training sessions on design tools and content management systems to empower clients to make future updates.
Where are you located?
Our studio is located at 24 Sussex Drive, Ottawa, Ontario K1M 1M4, Canada. Visit by appointment or connect online.